At Kitchen Products Store, we’re committed to providing premium kitchen products with exceptional service. Our shipping and returns policies are designed to ensure your complete satisfaction with every purchase.
Shipping Information
Order Processing
All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.
Shipping Methods & Delivery Times
Standard Shipping (DHL or FedEx):
– Shipping fee: $12.95
– Delivery time: 10-15 business days after shipment
Free Shipping (EMS – orders over $50):
– Available for orders totaling $50 or more
– Delivery time: 15-25 business days after shipment
Note: Delivery times are estimates and may vary depending on destination and customs processing. We ship worldwide except to some Asian countries and remote areas.
Accepted Payment Methods
We accept: Visa, MasterCard, JCB, and PayPal
Returns & Exchanges Policy
We stand behind the quality of our premium kitchen products. If you’re not completely satisfied, we offer a straightforward returns and exchanges process.
Our Return Policy
You may return most items within 15 days of receiving your order for a refund or exchange. To be eligible:
- The item must be unused and in its original condition
- All original packaging and accessories must be included
- A proof of purchase or order number is required
Non-Returnable Items
For hygiene and safety reasons, these items cannot be returned or exchanged:
- Used cookware
- Opened kitchen sink wastes & plumbing kits
- Installed kitchen sinks or taps
- Custom-ordered kitchen cabinets & doors
How to Initiate a Return or Exchange
- Contact us within 15 days at [email protected] with your return request
- Provide your order details and reason for return (use our template below)
- Wait for approval – we’ll respond within 2 business days with return instructions
- Package your item securely in its original packaging
- Ship the item back to our warehouse (return shipping is at customer’s expense)
- Receive your refund or exchange once we process your return
Return Shipping Information
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping service.
Return Address:
Kitchen Products Store
Returns Department
4422 Clement Street
Atlanta, US 30303
Refund Processing
Once we receive and inspect your return:
- Refunds will be processed within 5-7 business days
- Your refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
- Depending on your bank or credit card company, it may take additional time for the refund to appear on your statement
Exchange Process
For exchanges:
- Follow the same return process outlined above
- Clearly indicate in your email which item you’d like to exchange for
- We’ll ship your replacement item once we receive the original product
- Any price differences will be charged or refunded accordingly
Damaged or Defective Items
If you receive a damaged or defective item:
- Contact us immediately at [email protected]
- Include photos of the damage or defect
- We’ll arrange for a replacement or refund at no additional cost to you
Return Request Template
Subject: Return/Exchange Request for Order #[Your Order Number]
Dear Kitchen Products Store Team,
I would like to request a [return/exchange] for my order #[Your Order Number] placed on [Order Date].
Item(s) to return/exchange:
– [Product Name]
– [Quantity]
– [Reason for return/exchange]
For exchanges: I would like to exchange for: [Product Name, Size, Color, etc.]
Additional information: [Any other relevant details]
Please advise on next steps. Thank you!
Best regards,
[Your Full Name]
[Your Contact Information]
Need Help?
Our customer service team is happy to assist with any questions about returns or exchanges. Contact us at [email protected] and we’ll respond promptly.
Thank you for shopping with Kitchen Products Store – your satisfaction is our priority!