At Kitchen Products Store, we stand behind the quality of our premium kitchen products. If you’re not completely satisfied with your purchase, we’re here to help with our straightforward returns and exchanges process.

Our Return Policy

You may return most items within 15 days of receiving your order for a refund or exchange. To be eligible for a return:

  • The item must be unused and in its original condition
  • All original packaging and accessories must be included
  • A proof of purchase or order number is required

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged:

  • Used cookware
  • Opened kitchen sink wastes & plumbing kits
  • Installed kitchen sinks or taps
  • Custom-ordered kitchen cabinets & doors

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

  1. Contact our customer service within 15 days of receiving your order at [email protected] with your return request
  2. Provide your order details and reason for return (use our template below)
  3. Wait for approval – we’ll respond within 2 business days with return instructions
  4. Package your item securely in its original packaging
  5. Ship the item back to our warehouse (return shipping is at customer’s expense)
  6. Receive your refund or exchange once we process your return

Return Shipping Information

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping service.

Return Address:
Kitchen Products Store
Returns Department
4422 Clement Street
Atlanta, US 30303

Refund Processing

Once we receive and inspect your return:

  • Refunds will be processed within 5-7 business days
  • Your refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Depending on your bank or credit card company, it may take additional time for the refund to appear on your statement

Exchange Process

For exchanges:

  • Follow the same return process outlined above
  • Clearly indicate in your email which item you’d like to exchange for
  • We’ll ship your replacement item once we receive the original product
  • Any price differences will be charged or refunded accordingly

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us immediately at [email protected]
  • Include photos of the damage or defect
  • We’ll arrange for a replacement or refund at no additional cost to you

Return Request Template

Subject: Return/Exchange Request for Order #[Your Order Number]

Dear Kitchen Products Store Team,

I would like to request a [return/exchange] for my order #[Your Order Number] placed on [Order Date].

Item(s) to return/exchange:
– [Product Name]
– [Quantity]
– [Reason for return/exchange]

For exchanges:
I would like to exchange for: [Product Name, Size, Color, etc.]

Additional information:
[Any other relevant details]

Please advise on next steps. Thank you!

Best regards,
[Your Full Name]
[Your Contact Information]

Need Help?

Our customer service team is happy to assist with any questions about returns or exchanges. Contact us at [email protected] and we’ll respond promptly.

Thank you for shopping with Kitchen Products Store – your satisfaction is our priority!